Question 1

How long has Westchester Jewelry been in business?

Accepted Answer

Westchester Jewelry has been serving the Westchester County community for over 35 years. Our decades of experience ensure you receive expert guidance, quality craftsmanship, and trusted service for all your jewelry needs.

Question 2

Where is your showroom located?

Accepted Answer

We're located at 966 McLean Ave, Yonkers, NY 10704 in Westchester County. Our showroom is easily accessible and features our full collection of fine jewelry, engagement rings, watches, and custom designs. Visit us Monday through Saturday to experience our exceptional service in person.

Question 3

Do you offer financing options?

Accepted Answer

Yes, we offer flexible financing options to make your jewelry purchase more affordable. We work with reputable financing partners to provide competitive rates and convenient payment plans. Contact us or visit our showroom to discuss financing options that fit your budget.

Question 4

Can I schedule a private consultation?

Accepted Answer

Absolutely! We offer private consultations for engagement ring selection, custom design projects, and major jewelry purchases. Our expert team will give you undivided attention to help you find or create the perfect piece. Call us at 914-776-0800 to schedule your appointment.

Question 5

Do you buy estate jewelry or accept trade-ins?

Accepted Answer

Yes, we purchase estate jewelry and accept trade-ins toward new purchases. Our experienced appraisers will evaluate your jewelry and offer fair market value. We're particularly interested in diamond jewelry, gold pieces, luxury watches, and unique vintage items.

Question 6

How does the custom jewelry design process work?

Accepted Answer

Our custom design process begins with a consultation where we discuss your vision, style preferences, and budget. We then create detailed sketches or 3D renderings for your approval. Once you're satisfied with the design, our master jewelers handcraft your piece using the finest materials. The entire process typically takes 4-6 weeks, and you're involved at every step.

Question 7

How much does custom jewelry design cost?

Accepted Answer

Custom jewelry pricing varies based on materials, gemstones, complexity, and size. Simple custom rings may start around $1,500, while elaborate pieces with large diamonds can exceed $50,000. During your consultation, we'll provide a detailed quote based on your specific design. Our 35+ years of experience ensure you get exceptional value and craftsmanship.

Question 8

Can you recreate a design from a photo or sketch?

Accepted Answer

Yes! Bring us photos, sketches, or even Pinterest inspiration, and we can recreate or adapt designs to your specifications. Our skilled designers will work with you to capture the essence of what you love while adding unique touches to make it truly yours.

Question 9

What if I don't like the final custom piece?

Accepted Answer

We involve you throughout the design process with sketches, renderings, and approval stages to ensure you'll love the final result. If adjustments are needed, we'll work with you to make modifications. Your satisfaction is our priority, backed by our 35+ years of reputation in Westchester County.

Question 10

Can I use my own diamonds or gemstones in a custom design?

Accepted Answer

Absolutely! Many clients choose to repurpose diamonds or gemstones from family heirlooms or existing jewelry. We'll evaluate your stones, discuss design options, and create a beautiful new piece that honors your sentimental gems while giving them fresh life.

Question 11

Do you offer AI-powered design visualization?

Accepted Answer

Yes! We offer cutting-edge AI-powered jewelry design visualization. Upload a photo and describe your dream piece, and our AI technology will generate realistic renderings of how the jewelry will look. You can even see virtual try-ons before we begin crafting your custom piece.

Question 12

Do you offer warranties on jewelry purchases?

Accepted Answer

Yes, all our jewelry comes with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by item and manufacturer. We also offer extended warranty and protection plans for added peace of mind. Ask our staff about specific warranty details for your purchase.

Question 13

What is your return and exchange policy?

Accepted Answer

We offer a 30-day return policy on most jewelry purchases (excluding custom and engraved items). Items must be in original condition with all packaging and documentation. Exchanges are welcome anytime. Custom-designed pieces and special orders are final sale but can be modified if needed.

Question 14

Do you provide jewelry appraisals?

Accepted Answer

Yes, we provide professional jewelry appraisals for insurance, estate planning, and resale purposes. Our certified appraisers have 35+ years of experience evaluating diamonds, gemstones, and precious metals. Appraisal fees vary based on complexity and number of items.

Question 15

Can I see certifications for diamonds and gemstones?

Accepted Answer

Absolutely! All our diamonds come with certifications from reputable gemological institutes including GIA (Gemological Institute of America) and IGI (International Gemological Institute). These certificates provide detailed information about the 4Cs (cut, color, clarity, carat) and authenticity.

Question 16

Do you offer price matching?

Accepted Answer

We're committed to offering competitive pricing backed by our 35+ years of relationships with wholesalers and manufacturers. While we don't have a formal price-matching policy, we're happy to discuss pricing and work within your budget to find the perfect piece at the best value.

Question 17

How should I clean my jewelry at home?

Accepted Answer

For most jewelry, use warm water with mild dish soap and a soft toothbrush to gently clean. Rinse thoroughly and pat dry with a soft cloth. Avoid harsh chemicals, ultrasonic cleaners (unless approved for your specific piece), and abrasive materials. For pearls and opals, use only a damp cloth.

Question 18

How often should I have my jewelry professionally cleaned?

Accepted Answer

We recommend professional cleaning every 6 months to maintain brilliance and check for loose stones or wear. We offer complimentary cleaning for jewelry purchased from us. Regular professional maintenance extends the life of your jewelry and keeps it looking spectacular.

Question 19

Do you offer jewelry repair services?

Accepted Answer

Yes, our expert jewelers provide comprehensive repair services including ring resizing, prong retipping, chain repair, clasp replacement, stone setting, and restoration of antique pieces. Most repairs are completed in 1-2 weeks. Bring your jewelry to our Yonkers showroom for a free repair estimate.

Question 20

How should I store my jewelry?

Accepted Answer

Store jewelry in a cool, dry place away from direct sunlight. Keep pieces separated in soft pouches or lined jewelry boxes to prevent scratching. Remove jewelry before swimming, exercising, or using cleaning products. Store pearls separately as they're easily scratched by harder gemstones.

Question 21

When should I have my ring resized?

Accepted Answer

Resize your ring if it spins freely, feels uncomfortably tight, or if your finger size has changed due to weight fluctuation, pregnancy, or aging. We offer professional resizing services with quick turnaround. Most rings can be sized up or down 1-2 sizes without compromising integrity.

Question 22

How do I care for my watch?

Accepted Answer

Keep watches away from magnets and extreme temperatures. Have mechanical watches serviced every 3-5 years. Replace watch batteries promptly to prevent leakage. Clean watch cases and bands with a soft cloth. Avoid wearing watches during activities that could cause impact or water damage (unless rated waterproof).

Question 23

How do I determine my ring size?

Accepted Answer

Visit our Yonkers showroom for professional ring sizing using calibrated sizing rings - the most accurate method. You can also measure an existing ring's inner diameter or use a printable ring sizer from our website. Ring size can vary by finger and time of day, so measure when your hands are at normal temperature.

Question 24

What if I'm buying a ring as a surprise gift?

Accepted Answer

For surprise proposals or gifts, try borrowing one of their existing rings (worn on the same finger) for sizing, or trace the inside on paper. You can also ask their friends or family. Don't worry if you're unsure - we offer complimentary resizing within 60 days of purchase.

Question 25

Do ring sizes vary between different styles?

Accepted Answer

Yes, wider bands typically require a slightly larger size for comfort. Eternity bands and rings with stones all around cannot be resized, so accurate sizing is crucial. Our experienced staff will guide you to the perfect fit based on the specific ring style you choose.

Question 26

How do I measure for a bracelet?

Accepted Answer

Measure your wrist with a flexible measuring tape where you'd like the bracelet to sit. Add 1/2 to 1 inch for a comfortable fit (less for snug, more for loose). Bracelet sizing also depends on style - bangles need to fit over your hand, while chain bracelets are adjustable.

Question 27

What's the standard necklace length?

Accepted Answer

Common necklace lengths are: 16 inches (choker, sits at base of neck), 18 inches (princess, sits at collarbone), 20 inches (matinee, sits above bust), and 24 inches (opera, sits at bust). The best length depends on your height, neck size, and personal style. We can help you choose the perfect length.

Question 28

Do you offer shipping?

Accepted Answer

Yes, we ship jewelry throughout the United States via insured, signature-required shipping. All packages are discreetly packaged and fully insured. Shipping costs vary based on value and destination. Local customers in Westchester County can also choose free in-store pickup.

Question 29

How long does shipping take?

Accepted Answer

Standard shipping takes 3-5 business days. Expedited options (2-day and overnight) are available for urgent orders. Custom-designed pieces ship once completed, typically 4-6 weeks from design approval. You'll receive tracking information once your order ships.

Question 30

Is shipping insured?

Accepted Answer

Yes, all shipments are fully insured for the full value of your jewelry purchase. We use reputable carriers with signature-required delivery to ensure safe arrival. In the unlikely event of loss or damage during shipping, you're fully protected.

Question 31

Can I track my order?

Accepted Answer

Absolutely! You'll receive tracking information via email once your order ships. You can monitor your package's progress in real-time and know exactly when to expect delivery. For custom orders, we'll keep you updated throughout the design and creation process.

Question 32

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States only. International customers are welcome to visit our Yonkers showroom in person or contact us to discuss special arrangements for international purchases.

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